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William Perez

Reviews of Free Tax Software

By January 26, 2006

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The reviews below were conducted in January 2006 using software for preparing a year 2005 tax return. For up-to-date reviews about free tax software for the current year, see Reviews of Free Tax Preparation Programs.

In cooperation with the IRS, nineteen software companies offer their tax preparation software free of charge as part of the IRS Free File Alliance. But there are three main drawbacks. Read reviews of all the Free Tax Software, or read more about the IRS Free File program, its drawbacks, and my top picks.

Drawbacks to Free File

First drawback: each software company sets its own eligibility criteria. So, for example, TaxACT makes its software available for fee if you earn less than $50,000 and you reside in certain states.

Second drawback: software companies often charge an extra fee if you want to prepare a state tax return. Charges for state tax prep runs from about $10 to $25.

Third drawback: you have to begin your Free File tax return at the IRS Web site. If you go directly to the software company Web site, you will not qualify for the free software. Bottom line: IRS Free File is perfect for taxpayers in tax-free states. Free File is also a good deal for people in the rest of the country, because you can use top-notch software at a discounted price.

Top Picks

I've spent a lot of time testing all the tax prep software in the IRS Free File Alliance. I have some good news, and some bad news. The good news: six of the 19 Free File software achieved a rating of "Recommended" or "Highly Recommended." Now the bad news: the rest of the 13 Free File software programs have either mediocre quality or are downright scary.

 

My top three picks for best IRS Free File software should come as no surprise. These are produced by the top tax software companies and feature accurate, easy to use software.

Bottom of the Barrel

Some of the software in the IRS Free File Alliance is scary, annoying, and highly suspicious. Or perhaps I am over-reacting? Here's two tax software programs I think are the worst.

Average1040 requires customers to use the direct deposit feature for receiving tax refunds. The IRS encourages taxpayers to take advantage of direct deposit, but direct deposit is not required by the IRS. Average1040 prevents users from navigating back or forward in the software program until providing bank account information. This makes me highly suspicious, and so I do not recommend this software.

Another offensive Free File program is TaxSimple. This program requires taxpayers to download and install an ActiveX file. Normally, ActiveX files are used to provide a more interactive Web experience. However, this particular download crashed my computer three times and was very difficult for me to un-install. Under no circumstances should anyone use these two Free File software programs.

For a full list of participating IRS Free File software programs, along with my objective reviews, see Free Tax Software. Or you can get started directly at the IRS Free File Web site at:
http://www.irs.gov/efile/article/0,,id=118986,00.html.

Comments
April 9, 2008 at 3:59 pm
(1) JohnD says:

I tried taxsimple, and for the few minutes that I stuck with it I thought I was using software from the Commodore64 days. Its logo says “since 1983″. I think much of the design hasn’t changed since.
TaxSlayer and TurboTax I found to be understandable, flexible, and secure.

February 13, 2010 at 10:50 pm
(2) Jeremy says:

freetaxusa.com is a scam. Stay away from this site. They steal your money. They double charged my credit card. The customer service is a joke. They have no phone number. They will only reply to you through e-mail.
REMEMBER STAY AWAY FROM FREETAXUSA.COM!!!!!!!!!
SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM

February 13, 2010 at 10:55 pm
(3) Christine says:

http://www.freetaxusa.com OMG it took me forever to get my money back! Free my ass! It took them days to respond back to me through an e-mail. Who doesn’t have a phone number! FREETAXUSA.COM is a scam. Beware people. Don’t go on this site. I had to get a new bank card because of them. They are a scam so stay away!

March 8, 2010 at 9:47 am
(4) E. thomas says:

I have used Free Tax USA for SIX YEARS with NO PROBLEMS. I have ALWAYS gotten my refund within 2 weeks and the only time it actually took that long was when I had the refund split to go into two different accounts. I understand not everyone has a pleasant experience with every merchant, but I’ve never encountered any of the issues mentioned above. Yes, I did notice they don’t have a telephone number, but I actually got the site from http://www.irs.gov the first time I found out about it so I knew it was legit based on that. Hope this review helps someone out there. Free Tax USA is NOT a scam.

February 23, 2011 at 11:18 pm
(5) RG says:

Have used FREE TAX USA for years and love it…It is not a scam!

February 28, 2011 at 11:24 am
(6) Karen says:

Hi,

I am surprised at the bad comments about TaxFreeUSA. I have used them three years straight and picked it over TaxAct and Turbotax — which I have used as well.
I have had no problems using them. They seem much easier to use and better navigation.

February 28, 2011 at 11:28 am
(7) Karen says:

Sorry, the actual name of the software is FREETAXUSA, NOT TAXFREE as I mistakenly wrote above.

March 2, 2011 at 11:31 am
(8) Gary says:

Used “Free Tax USA” for the first time and didn’t have any issues. The website was easy to use and navigate and I’m getting my refund in a week or so!

January 4, 2012 at 8:37 pm
(9) Jillypie says:

Will be filing soon for my fourth year with FreeTaxUSA. Easy to use and not a single issue. Also, needed to amend my 2010 filing, and FreeTaxUSA made it a breeze. Fed & State amendments done in a few minutes, all for $9.95.

January 8, 2012 at 8:30 pm
(10) Jenny B says:

I am guessing that the complainers of FREETAXUSA.COM are actually competitors trying to turn people away form the popular and easy website. I have used them for 3 years in a row and got my refund in 8-12 days each time. That are not a scam!

February 1, 2012 at 4:36 pm
(11) tompi says:

I have used FreeTaxUSA for the past 8 years and never had any problems and now even my daughter uses them for the past 2 years,Iam more than satisfied with them.

February 8, 2012 at 4:22 pm
(12) Karen says:

I have used FreetaxUSA for 4 years now and received good results from it. It is easy to use and walks you right through it. I have compared with Turbo tax and others and always got a better refund results from Freetax Usa. I never had to wait long for my refund and received email confirming that it was accepted within a couple of days. There is no need to pay a higher price to do your taxes when you can use Freetax Usa.
I’m sure all these negative reviews are from other companies trying to get others to turn elsewhere.
I would recommend Freetax USA

February 9, 2012 at 8:09 am
(13) shante says:

This is my first time using them and I did my texas 3 weeks ago and still have not got my check

February 10, 2012 at 2:00 am
(14) Mickey says:

I used FreeTaxUSA for 2010 tax file and had no problem, got refund back around 2 weeks or some, will go with FreeTaxUSA again.

February 10, 2012 at 9:06 am
(15) Amy says:

I have used FreeTaxUSA for several years now and have never had any issues. I need to ammend my taxes and have already received my refunds. Every time I log in to start ammending, their website says not available to ammend until such and such date. So I go back on that specific date and then it says not available to ammend until a later date. Annoying that they don’t have a number to contact someone and usually I don’t need to contact anyone.

For those receiving a check instead of direct deposit, it says on their website that it will take at least 3 weeks, possibly more to get your check.

All in all, it’s not a bad tax website and it’s definitely not a scam, like others are claiming.

February 11, 2012 at 1:40 pm
(16) eric says:

first time to efile using software for me. I have used irs free file fillable forms before. i used average1040.com for 2011 return. They must have updated site because bank account number is not required. I chose to receive paper check for both federal and michigan. No problems, but I admit the site is sort of mysterious as there is no information about their company. Also, you need to be familiar with filing taxes and forms to feel confident about what you are doing. There is no guidance regarding some of the entries that are needed and you need to figure some things yourself by using tax instruction books, 1040 etc. So it is more of a site to facilitate e-filing than it is to provide guidance.

February 17, 2012 at 11:44 am
(17) kennedy says:

We use freetaxusa each year and never experience issues. i googled to read any scam associated with the site but all i found were 2 bitter users and excellent reviews. I have recommended the site to many of my friends and relatives. i love it, i will always use it.

February 18, 2012 at 10:49 am
(18) Mouse says:

I have used FTUSA for several years and have had no issues…until this year, and it really is a support issue versus an issue with the software itself. The support is lacking. My problem is not even a tax question, but a tech question that I would think someone should be able to answer. I’m not sure if its going to affect my return or not since I can’t get a straight answer and there is no phone number. Anyway, I suppose its a good product so long as you don’t need to talk to support.

February 26, 2012 at 9:43 pm
(19) Hawk says:

I used freetaxusa for the first time this year, and had no problems. I initially tried Turbotax and went through the entire process, only to find at some point I had clicked on an “upgrade” and was being charged 50 dollars for my state return (I believe deluxe, but am not sure). Because I admire the thoroughness of the website I went back to re-do my tax return, but found that it was “unavailable” and would have to make a new return with a new e-mail address. Two hours of fighting with the program later I found freetaxusa and was done in fifteen minutes.

February 28, 2012 at 2:04 pm
(20) luann says:

I used freetaxusa and it has been 6 weels and I still have heard if it was accepted by the irs what a joke

March 3, 2012 at 1:00 pm
(21) Karon says:

I’ve used FreeTaxUSA since 2003 with no problems. Most years I do a straight-foward 1040 but even 2 years ago when I needed to report stock sales after the company I worked for was purchased it worked well.

March 6, 2012 at 10:25 am
(22) Alexander says:

FreeTaxUSA does have a toll free number but they do business as another tax company and the following is how you can get into touch with a customer service agent for both companies FreeTaxUSA.com and the parent company Tax Hawk, Inc.

All customer service needs are met for either company with this number!!

TaxHawk Inc
Phone: (801) 812-1040
Fax: (801) 377-1840
PO Box 51048, Provo, UT 84605-1048

March 8, 2012 at 11:22 pm
(23) Todd M says:

I have used tax simple for two years and have had good luck until this year. I had something new on my w-2 and made a mistake on one of the dropdown menus. I have been trying for almost three weeks to get someone to contact me so I could get this taken care of. I have sent numerous emails to every email address I can find. Finally got an email reply asking for my contact information, but now one has contacted me. I am thoroughly frustrated and disgusted.

March 27, 2012 at 10:53 pm
(24) Anne says:

Initially I was going to use H&R Block at home BUT, it would not load on Windows 7 so then I heard about freetaxusa and decided to give it a try. I am almost finished with the return with no issues as of yet.

April 1, 2012 at 3:28 pm
(25) hous says:

Freetaxusa rocks…. i suspect these haters are people that the site has put out of business. I have used freetaxusa for 5 years without a asingle issue

August 24, 2012 at 5:21 pm
(26) Bill says:

These people have been sending me other peoples information. FreeTaxUsa send me 2 to 10 e-mails everyday with other customers information. They have a lack of institutional control and I would be scared. Cannot contact anyone. The numbers left above just go to a general mailbox

November 16, 2012 at 6:50 pm
(27) Shanta says:

Do not use FREETAXUSA. I just received an email from them saying my tax return was rejected. They also sent me an email with a username and then a blank password. I never signed up for this, or entered any of my information, and do not know why they are emailing me. I received my refund for this year way back in February, so they are a SCAM. Stay away! When I go to the site to try and log in, it states that I need to enter my SSN in to retrieve my password.

January 11, 2013 at 2:46 pm
(28) lea says:

I have used FREETAXUSA.COM for about 4 years now, and i love it. I have never experienced any problems with this service once so ever, and hope to not. I have reccom them to my friends and family, and they also ejoy using it every year. I like it because its really accurate, shows you step by step, before submitting, explains everything in detail. This is a great free tax resource to use, and i will continue using them this year and more to come.

January 13, 2013 at 3:29 pm
(29) Jonathan says:

I have used FREETAXUSA.com for about 5 years now and haven’t had much trouble with it. I even tried it against Turbo Tax to compare. FTUSA was much easier. There are some here who claim to have trouble, ie. customer service, and yeah…THAT’S Customer Service HOTLINE for ANYONE. And someone even said they were rejected…curious to know, if you look there is a Phishing scam warning out for this and other tax companies. Welcome to internet life.
All in all FreeTaxUSA.com is a good system and easy to use. unless I find better, this still is going to be my program. AND I DON”T WORK FOR THEM EITHER BTW.

January 16, 2013 at 3:57 pm
(30) Deb B. says:

I have used FREETAXUSA for several years, have not had a problem and have ALWAYS gotten my refund within three weeks, usually two. I even itemized last year with no problems. The site is easy to use and they guide you right through it.

January 17, 2013 at 4:40 pm
(31) maya v. says:

I’ve used Free Tax USA for 2 years and had good evperienced with it. You only pay if you want to file for your state taxes & it’s all for less than $10. I’ve received my refund within 2 weeks. So far so good & I plan to use it in the future. I’ve recommended it to my friends & family and they too love it.

January 25, 2013 at 10:15 am
(32) P. Liddle says:

I’ll add my voice to those who have used FreeTaxUSA long-term without problems. I have prepared my joint return and my son and daughter’s individual returns with FTUSA for 5 years without any issue and have received refunds via direct dep. in as little as 5 days. IRS and state tax filing acceptance emails are uniformly received within 24 hours. Let me add that a GREAT advantage of the software is the default baseline of your last year’s return–you only have to input numerical changes in income and withholding from year to year, saving a great deal of time.

January 26, 2013 at 1:00 pm
(33) Kathy says:

I have uses freetaxusa since 2007 and its great! Fast easy and efficient. I have used it to amend taxes with it also. Whoever could have problems with this extremely user friendly software probably shouldn’t be trying to do their own taxes. Sounds like operator error to me

January 27, 2013 at 6:32 pm
(34) Ola says:

I have used freetaxusa.com for 6 years without any problem. Very easy to use and free! I love it! If you generally have problem with using a computer, dont blame it on freetaxusa.com

January 29, 2013 at 11:13 pm
(35) Lonnijean says:

Love freetaxusa! I have used them for 5 years and just finished my taxes today! It took about 30 mins. Super easy to use!

January 31, 2013 at 12:19 am
(36) PamelaH says:

Just tried to use FreeTaxusa.com for the first time and although a message appeared saying my credit card information was declined I checked my account right away and there were three charges on my account. I sent them a message and will await their response. This is really scary. I trusted them because it was on the IRS website but now I am afraid that very personal information is out there. I really hope they are legitimate. This could be very bad. I will update everyone.

January 31, 2013 at 9:25 pm
(37) terrinm says:

i have used freetaxusa for 3 years!!! very pleased with the past 2 years, and i am assuming i won’t be disappointed this year :) however … i filed my 2012 return already and it has been accepted by the IRS, but when i logon on to my freetaxusa acct, it prompts me to begin my 2012 return =/ and in the drop down on check the status it says i have not e-filed yet. VERY CONFUSED! also, is anyone else’s pw not accepted on the login? i always have to request a new pw …

February 2, 2013 at 10:21 am
(38) ray says:

Just adding my 2 cents. My wife and I used taxfreeusa last year for our 2011 taxes and thought it was great. We got our refund in a timely manner. I can’t remember exactly when but it was in or around 2 weeks. We had our refund direct deposited so I can’t speak for those who get it by mailed check. I just did our taxes for 2012 last night and it was such a breeze. Easy site to navigate. They automatically imported a lot of our info from last years return(small things like name, address, employers, etc. but saves so much time) I just really had to punch in our W2 info along with some other things that have changed for us since then and e-filed my federal for free. I did pay $10 for state though but well worth it. Just got confirmation that both were accepted. Can’t speak on customer support since I really havent had a problem but all in all I would definitely recommend this site.

February 2, 2013 at 10:28 am
(39) ray says:

I meant freetaxusa not taxfreeusa on post above.

February 4, 2013 at 10:06 am
(40) M Tanner says:

FreeTaxUSA is most definitely a scam. They sent an unsolicited email stating that my return had been rejected. This is a phishing attempt to get you to give up your SSN and AGI. Stay away.

February 5, 2013 at 11:28 am
(41) EVON says:

I HAVE USED FREE TAX USA FOR 6YEARS AND I HAVE NEVER HAD ANY PROBLEMS….WHEN I ASK A QUESTION THEY RESPOND QUICKLY…

February 5, 2013 at 12:36 pm
(42) Keith says:

I too need to add my positive experience. I have been using Freetaxusa.com since 2006. What I love most is that my prior year information is saved so I just need to change the amounts from my W-2 and my itemized deductions. I am always emailed immediately when the IRS accepts my filing. I received my refund on February 1 this year. Definitely NOT a scam.

February 5, 2013 at 6:09 pm
(43) john says:

I,ve used freetax for years, tried others, and have not eaver had a problem. almost always get my refund with in a week, and use it for my family too and so have they !!

February 8, 2013 at 4:45 pm
(44) Peachiscious says:

This is the best software I have ever used, and this is my fourth year using freetaxusa, I filed on February 3, 2012 for both federal and state, federal was accepted the same day, state was accepted on the 4th, I checked my status at midnight today, and my return was listed as approved, and have a direct deposit date of February 12,2012, I used Free Tax USA to file both. Never had any problems and its easy to use, it even ask you questions to maximize your refund, hands down my favorite.

February 9, 2013 at 5:34 pm
(45) Divine says:

This is my fourth year using FTUSA. NO PROBLEMS. Because of identity theft issues I still mail my forms. This is the better way to go if you don’t want to give account information. Also, this way you know it’s being mailed directly to the State & Feds and you’re not relying on the site to do it for you. Guess I’m still old fashioned!!

February 10, 2013 at 1:23 pm
(46) Brian J says:

Free Tax USA worked fine for me. I’ve used Turbo Tax, Tax Act, and now Free Tax USA. I think FTU may be the fastest and easiest to use. I had to catch up and the beautiful thing, is unlike Turbo Tax, it let me do 2010 and 2011 filings without buying software and at the same free charge. Super great deal and will definitely use going forward, as it’s nice to have all the information in one place. I tried for months to get Turbo Tax to tell me how to do last years, and was told (a lie) just use the pay-download version for 2012 and “you have to buy a hard box set from on or our retailers (who don’t carry past years). With Free Tax USA – I just googled their name and 2010, followed a link and loggied in. I would have done tis two years ago if I’d known it had been so easy
.

February 15, 2013 at 12:35 am
(47) Mike Smith says:

We have been using this site for years with no problems until this year and one little form has derailed everything. You are better off with a place like H & R Block or Turbo Tax, it may cost a little money but you have help when you need it. You have you questions answered right then, right there, you don’t have to wait on an E-Mail telling you they did it a certain way w/o telling you and your gonna have to wait until?????? They have no clue!! LOOK AT THEIR SITE, THEY STILL ARE TELLING PEOPLE THAT THE IRS ISN’T ACCEPTING TAX RETURN’S YET DUE TO THE DELAYS ON THE FISCAL CLIFF!! It was delayed until Jan. 30th to Feb. 5th (Depending on certain factors) and it’s the 15th. They don’t even up-date their site!! I’m not saying it’s a scam, they have never stolen money, from anyone I know of, like other have said but be weary of doing anything besides a VERY SIMPLE TAX RETURN WITH THEM!!!!!!!

February 17, 2013 at 2:58 am
(48) Joe says:

Only Stupid People call FreeTaxUSA.com a Scam!!

There is nothing wrong with this site, I’ve used it every year for quite some time with no issues.
It is indeed FREE to E-File your Federal Return, and very easy to use.

All you need are your documents and the ability to read, that is it!

Do not listen to the Idiots, calling it a Scam!!

February 17, 2013 at 11:07 am
(49) Brian says:

I am suspicious of all the positive comments on FreetaxUSA, they seem scripted, like paid for comments. I have not used the service and have no feeling towards it one way or another; however, I am leery of the service because so many of the comments here and other places have the exact same basic format and there is a lot of them. I do not think most people are that protective of their tax software to take the time to write about them on a place like this.

February 19, 2013 at 12:26 pm
(50) lisa says:

FreeTaxUSA is a total scam. They tried to tell me that there was a problem with my social security and last name not matching so the IRS rejected my return. After several long days on the phone it turns out there is no problem with the IRS or social security office- it’s their software according to the IRS office. Now I have to paper file and wait 6-8weeks for it to process and they want to still charge me an efile fee. I filed a dispute with my bank. I’m going back to turbo tax.

February 21, 2013 at 5:11 pm
(51) Tiona says:

Let me start my review off by saying I AM NOT A PAID CUSTOMER for free tax USA. I have used this site for my taxes since 2011 and have not had any issues. I have tried TaxAct and Turbo tax in the past but both were not getting me maximum refund. FreeTax USA was simple and easy use and just 10$ to do my state. I opted for paper check and per IRS website, it will be mailed out tomorrow. Definitely not a scam

February 22, 2013 at 12:21 pm
(52) Nick says:

Freetaxusa. 4 years no issues, fast returns and extremely user friendly websight. I am not computer guy but if you can read you can file here. It’s that simple

February 23, 2013 at 10:06 am
(53) melanie says:

“I am suspicious of all the positive comments on FreetaxUSA, they seem scripted, like paid for comments. I have not used the service and have no feeling towards it one way or another; however, I am leery of the service because so many of the comments here and other places have the exact same basic format and there is a lot of them. I do not think most people are that protective of their tax software to take the time to write about them on a place like this.”

But you have time to leave a negative review on a product you never used? I’ve used it 3 years in a row with no problems. I think most people on here are just taking a few mins out of their day to refute that it’s some kind of scam that’s all. I highly doubt that it would be on the irs.gov website for recommended sites to e-file if it were shady in the least.

February 23, 2013 at 10:12 am
(54) melanie says:

Here’s that link to the irs.gov site. Choose any one of them you want. to use. I don’t care one way or another. I’m just saying freetax is no scam.

http://apps.irs.gov/app/freeFile/jsp/index.jsp?ck

February 24, 2013 at 4:40 pm
(55) PaulDaisy says:

I just tried TaxACT and the first thing it did was, incorrectly calculate the tuition deduction for my return. I have two students and it calculated the first one correctly, the second one, wrong, it didn’t subtract the properly entered educational grant on 1098-T. Resulting refund was higher but such a discrepancy with a federally filed 1098-T would very likely land me an audit.
I entered the same exact data into the FreeTaxUSA and it calculated the correct deduction. I was going to use TaxACT because of its better reviews but there is no way I will, now. Will probably just file a paper return as always.

February 25, 2013 at 11:40 am
(56) Justin says:

I have used FREETAXUSA.com for 3 years now I HAD NO PROBLEMS!!!! We live in a world where everybody expects their return back in 2 days but hey I had no problems ever

March 4, 2013 at 9:31 pm
(57) fonda says:

I have used freetaxusa for the last 3 years..this year was year 4. I was so happy with their product that I have recommended it to friends. Well…now I feel like an idiot! I had a friend ask me to help with her sons return using this site. I said “Sure! This site is wonderful!”
The federal filed just fine but then I get to the part to pick my payment option for state. I picked the $9.95 like always, put in MY debit card info to pay for it and it wouldnt go to the next screen. It kept saying I needed to pick an option. I went straight to my online statement and there was the $9.95 charge. I decide to call them. WRONG! I had to email them. I get an email back in a couple of days saying that I had not paid and that all I needed to do to finish my state return was pay. Well guess what? I already paid! I sent a not so nice email back to them. But since I am doing this for someone else, I have got to get it done. So I will pay again and lose $9.95 because of this and so help me if it happens twice! I am not an employee for another company. I am simply frustrated and embarrased I even recommended them and I am out extra money plus I cant talk to anyone on the phone. Very disappointed and they just lost a customer!

March 6, 2013 at 9:11 am
(58) Pat Robinson says:

I’ve been using FreeTaxUSA for three years now and just finished my 2012 taxes using it. Prior to that I used Turbo Tax and I much prefer FreeTaxUSA. I do itemize deductions, so my tax return is not the simplest one. The service really is free to file and I have had no problems with it at all. Of course websites don’t always work properly but one glitch does not justify condemning the entire service.

March 9, 2013 at 12:04 pm
(59) Darcel Chavez says:

I have used FreeTax USA for 2 years for my adult children. We have not had any issues. The one that had the refund direct deposit got the refund in 4-6 days, both years. The one that preferred a check got it, of course depending on when the IRS decided to issue and send it, in 4-6 weeks. There was no over billing. My guess is operator error. If you are wondering why I have not used FreeTaxUSA, my return is very complicated and takes many long hours to complete, although I will be looking into using it this year. I always use paper and mail my return on the last day so I keep my money as long as possible.

March 25, 2013 at 12:14 pm
(60) GoBunny says:

I have read both glowing and critical remarks. I thought they did a good job until I got a notice from the IRS for unreported income in 2011. It was in box 5 of the 1099 for unemployment. It’s a supplemental payment box. Free Tax USA informed me that their software doesn’t support this box. Also they neglected to carry over the tax info from the previous year that included the state tax refund. This is costing me $825 for something they screwed up. Their site says they pay for penalties if it’s their fault. Guess what-it isn’t their fault.

April 2, 2013 at 10:14 pm
(61) Ideanna says:

I just used FreeTaxUSA.com for what I thought was a complex situation — form 1099C, plus form 982. They not only handled both forms with the simplest of instructions, they actually had those forms, whereas Turbo Tax apparently does not have form 982 on its on-line package, but only on its CD. I was impressed, and more so since it was free. I feel confident recommending them.

April 10, 2013 at 4:07 pm
(62) Bob says:

If you claim it’s a scam… post the link from the unsolicited email. I’m betting it doesn’t actually go to FreeTaxUSA.com but to some other domain. Always check any link from an email!

April 12, 2013 at 3:17 pm
(63) Miriam says:

DO NOT USE TAX SIMPLE. It is the opposite!! So complicated. I had to demand my $$ back. There 3 different areas that display errors and they were all contradictory. I would try to fix something and it would reappear when I left the page. I ended up just filling out most of the info manually anyway and would have saved time just filling out the paperwork without a program! TAX SIMPLE IS THE WORST TAX PROGRAM IVE EVER USED.

April 15, 2013 at 4:39 pm
(64) Loretta says:

I have always used Turbo Tax however, this year I switched to Freetaxusa. I felt their site was much easier than Turbo Tax to input. My problem is that I use for 8863 for educational credits and their system didn’t check line 26. Due to that error I am still waiting for my refund after my return was accepted 3/10/2013. I also don’t like the fact that their isn’t an 800 number to call. I needed help to find out what to do to fix the error but couldn’t call anyone. Anytime I clicked on the contact support button it would just cycle through processing and eventually time itself out. The IRS eventually sent me a letter on 4/10/2013 letting me know what to do to complete the missing information—no thanks to FreeTaxUSA!!!

April 15, 2013 at 9:02 pm
(65) Dave says:

Their system refused my card twice when paying, forcing me to use their eCheck system, which results in a fee increase. The perfectly legitimate card and checking account are one and the same. They didn’t even have an interest in learning of the problem.

April 16, 2013 at 10:51 am
(66) er says:

Freetaxusa sucks they don’t have ways to fix simple problems and I have an account number issue and they can’t fix it and there’s no phone number. Last year it took 3 months and its gonna happen again because they took my money out of the correct account but when it shows where to deposit it that number is incorrect and I had to fill it out 3but times and there is no one that can tell me why it shows this other number rather than the correct number, its prob. There banking info. And now my refund will go into their account and I have to reverse it when my bank sees it. They suck free tax usa is horrible do not use!!!

April 18, 2013 at 5:58 pm
(67) Rebecca says:

The software might function, but if you need service, you’re screwed. And, yes, I read here somewhere that their system refuses credit cards and forces one to pay via check, which causes you to pay more – ditto.

April 22, 2013 at 4:32 pm
(68) Ed8r says:

TAX SIMPLE:

I’ve used them for several years and thought they did a good job. However, THIS YEAR their website and program have changed, leaving me no way to access my previous years’ returns for comparison.

Rules have changed, making me unqualified for free filing this year. When I tried to log in, I had to set up a whole new account, and there was no connection to the information they previously had had online. In order to get copies of my 2011 and 2010 tax returns, I had to make a request, and I can only get 2 years out of the 5 years I’ve been filing through their company, with a wait of 10-15 days! There was no advance notice of this change, no warning for customers who’ve used the company for years.

I gave up and decided to buy TurboTax.

June 22, 2013 at 8:24 pm
(69) J Smith says:

It’s half of a scam! I used this service for my state tax return, and I got the return very quickly for cheap. the only problem is now I get an enormous amount of Junk mail in my inbox. Use at your own risk, next year (assuming I’m not f’ed by using free tax USA) I will file with someone else that is more legit than this company. Again, user beware, it worked for me, but at the cost of constant junk mail now.

December 8, 2013 at 6:17 pm
(70) Kenny says:

My wife and I used FreeTaxUSA in 2011 for the first time. Yesterday we received a bill from the IRS in the amount of $723 for 2011. We paid for the “Audit Assist” with FreeTaxUSA to protect us from this, but we cannot access our 2011 claim on the website and we don’t know how to reach a human being at their company to report this IRS allegation. We will likely involve an attorney in the next few days to sue FreeTaxUSA for fraudulent claims. LESSON LEARNED: If a business doesn’t provide a phone number, don’t trust them.

January 28, 2014 at 4:27 pm
(71) Luke says:

Absolutely nothing wrong with TaxSimple. There was no download, no scam, no outdated interface. I don’t know what tool you guys are actually using, but it wasn’t taxsimple.com, which has a very detailed guide and is one of the few platforms that allows free online filing for my state, age, and income.
http://apps.irs.gov/app/freeFile/jsp/index.jsp?ck

January 29, 2014 at 9:46 am
(72) jody says:

I efiled my return on freetaxusa and it keeps rejecting it saying documents needed and i need to mail it in with proof of income!. Has anyone had the same issue??

February 3, 2014 at 7:56 pm
(73) rdp says:

Any company with the word FREE in their name, that then charges a fee for their service IS A SCAM!!

C’mon people. We all know what free means, and freetaxusa is NOT free.

They are listed on the IRS web site as one of several free services, yet you cannot use the service without paying.

If that isn’t a scam then what the hell is?

February 11, 2014 at 2:02 pm
(74) Laura says:

Ive been using average1040.com for at least 6 years….no problems. I do wish they had a few more forms.

February 12, 2014 at 11:08 pm
(75) anonymous says:

FREETAXUSA ,a TaxHawk, Inc. owned and operated website IS A SCAM,SCAM,SCAM…..I am trying to log out since past 45 minutes and it prompts me to “2013 extension”. It is not letting me to sign out or proceed further. I am scared and afraid that this website is stealing my information and may misuse it. Please help.

February 12, 2014 at 11:11 pm
(76) Seema says:

FREETAXUSA ,a TaxHawk, Inc. owned and operated website IS A SCAM….I am trying to log out since past 45 minutes and it prompts me to “2013 extension”. It is not letting me to sign out or proceed further. I am scared and afraid that this website is stealing my information and may misuse it. Please help.

February 27, 2014 at 6:12 pm
(77) Halp says:

Thank you for the review of the e-filing options Mr. Perez. I feel that I’ve made a good choice given your suggestions, and I’m happy with the results. For the other posters I strongly recommend using one of the three top recommendations Mr. Perez gave us: TurboTax Free, TaxCut Free, or TaxACT Free. All three are legitimate and proven tax filing resources. I’ve used both H&R Block and TaxACT in the past — both have ensured that my taxes are reported correctly and I’ve received a higher refund from both sites than I could have gotten from having an accountant or another firm doing it for me. Instead of choosing a sketchy site you should go with an agent that has proven itself.

March 5, 2014 at 5:46 pm
(78) kenyetta says:

I have been waiting on my return since it has been accepted on February 4 and free tax USA just says processing haven’t heard anything, I wish they would hurry I’m really getting tired of steppin in the street to see if the bus is comin n my pants legs blowing in the wind I need a car

March 7, 2014 at 9:58 pm
(79) how says:

Free tax usa is a scumbag site, I wish I had seen this page before I gave them my money. I filed a previous year, site says it can do… so when I complete the process and pay $18.50 they say my return is too late to file. OKAY … crooks ill take the hit , my fault for being gullible, so I go to print the return to mail it but its gone …. just a few bits of info left..

March 12, 2014 at 11:37 pm
(80) Miri says:

I’ve used freetaxusa twice now. They don’t charge extra to file a schedule C like some of the other ‘free’ e-filers. Got quick feedback re:IRS acceptance and received my refund promptly.

March 19, 2014 at 4:41 pm
(81) Lynn says:

TaxSimple beware!!: If you plan on using this “free” service beware. You can find Tax Simple when you go to file your Federal taxes…it is advertised on the .gov site which makes you think that it has credibility. HOWEVER…I filed my taxes and it was denied numerous times even though all of the information was correct. And when I needed support, the only option is chat or email. Well I emailed and chatted numerous times (6-8x) and the same cut/paste responses were offered. When I asked for a phone number I was referred to their chat and email support. There is no support….so when I asked for a refund…there was another cut/paste instructions.
I will NOT use this program again. I caution you against it as well. And in case you would like to know, I am a college student who works part time so I don’t have complicated tax situation.

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